Frequently Asked Questions

You can book in four ways: (1) Fill out our online booking form at fantasempire.com/pages/book.html, (2) Call or text us at (202) 390-5178, (3) Email info@fantasempire.com, or (4) Message us on WhatsApp. We confirm all appointments within 24 hours.

Yes. A 25% non-refundable deposit is required to secure your appointment. This deposit is applied toward your total service cost. We accept Cash App ($fantous) and Zelle ((202) 390-5178).

We require 48 hours notice for cancellations. Appointments cancelled within 48 hours of the scheduled time will forfeit the deposit. To reschedule, please contact us as soon as possible and we will do our best to accommodate you.

Please call or text us if you're running late. We allow up to a 15-minute grace period. After 15 minutes, the appointment may be rescheduled and the deposit forfeited depending on our schedule for the day. We appreciate your communication.

We recommend booking at least 1–2 weeks in advance, especially for weekends and peak periods. For bridal and event hair, please book 4–8 weeks ahead. For same-week appointments, call or WhatsApp us for availability.

Yes! Hair extensions are included with most braiding and protective style services at no additional cost. Your stylist will confirm exactly what's included during your booking confirmation. You don't need to go shopping — we arrive fully prepared.

Absolutely. If you have a preferred brand, color, or type of extension, you're welcome to bring your own. Just let us know in advance so we can plan accordingly.

Appointment duration depends on the style, size, and length chosen. Cornrows may take 1.5–3 hours, while large knotless or box braids take 4–7 hours. Boho and goddess styles can take 5–9 hours. We'll give you a time estimate at booking.

Yes — we welcome clients of all ages. Children, adults, seniors, men, and brides are all welcome. We take special care with young children to ensure a gentle, patient, and fun experience.

We work with all natural hair textures and types — 3A through 4C. Our services are designed to celebrate and protect the full spectrum of Black and natural hair. If you have specific concerns about your hair type, mention them during booking.

Yes! We welcome bridal party bookings for the bride, bridesmaids, mothers, and flower girls. Mobile concierge is ideal for wedding day bookings — we come to your venue or hotel. Contact us early for wedding dates as they book fast.

We travel up to 50 miles from our Rockville, MD base. This covers Washington DC, most of Maryland, and Northern Virginia. Enter your address in our mobile booking form and we'll confirm coverage and travel fee.

Yes. A travel fee is added to mobile concierge appointments. The fee is calculated based on distance from Rockville, MD and will be confirmed in your booking reply before any deposit is required.

Just yourself! We arrive with all tools, products, professional lighting, and hair extensions. You'll need to provide a chair and enough space to work comfortably. Clean, dry hair is preferred. We'll send prep instructions with your confirmation.

Absolutely. Hotels and resorts are one of our most popular mobile concierge locations. Just provide the hotel name, address, and room number in your booking and we'll handle the rest.

We accept Cash App ($fantous) and Zelle ((202) 390-5178). Deposits are paid in advance to secure your appointment. The remaining balance is due at the time of service.

We are open Monday through Saturday, 7:00 AM to 9:00 PM. The last appointment begins at 8:00 PM. We are closed on Sundays. Early morning and evening appointments are available within our posted hours.

Our luxury salon suites in Rockville, Maryland open in soon. Mobile concierge services are available right now throughout the DMV. You can pre-book a salon suite appointment today and we'll confirm it for after the opening date.